strikebound mental: HP acknowledges complaints about the HP Envy 15's color calibration, will release a tuning utility in the 'coming weeks'

Friday, March 9, 2012

HP acknowledges complaints about the HP Envy 15's color calibration, will release a tuning utility in the 'coming weeks'

If you remember, we had some mixed feelings about the HP Envy 15's IPS display when we took the laptop for a spin earlier this year. On the one hand, it offers wide viewing angles, deep contrast and rich saturation. (Not to mention, when are we ever going to complain about 1080p resolution on a 15-incher?) Still, as many disgruntled forum posters have pointed out, the color calibration seems off against other displays, with reds skewing orange and purples veering into bluish territory. At the time, we reached out to HP for comment and were told to sit tight while the company investigated the issue. Well, today we got an answer, and while the outfit is stopping short of admitting any sort of defect, it is willing to concede the color tuning is different, to say the least. Better yet, it's promising a fix for those incapable of un-seeing it. In a statement, HP's PR team said:

HP understands that some customers have expressed concern regarding the appearance of the color red in the ENVY 15 full High Definition (HD) panel, and we wanted to reassure our customers that this panel is functioning properly.

HP ENVY Series notebooks use optional premium LED-backlit display panels that have a higher color gamut (range of viewable colors), brightness and viewing angles than many display panels. This means that some colors may appear differently than they do on other displays.

A company rep added that over the "coming weeks" HP will release a tuning utility that will allow users to adjust the color settings, making those reds redder, et cetera. It's still unclear how extensive these options will be (after all, HP is still steering the most discerning customers toward its DreamColor offerings), but something's most likely better than nothing, right?

HP acknowledges complaints about the HP Envy 15's color calibration, will release a tuning utility in the 'coming weeks' originally appeared on Engadget on Thu, 08 Mar 2012 13:44:00 EDT. Please see our terms for use of feeds.

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